Recently, my computer underwent a system restore, which required me to reinstall the printer driver. Although I have successfully reinstalled the driver, and the printer can print a test page, I’m encountering an issue: my computer shows that the printer is connected, and the printer status is not offline. The document is not paused in the printing state and is ready to print. However, when I attempt to print, the printer does not respond to the computer.
I have tried restarting both the computer and the printer several times, but the issue persists. The problem does not appear to be related to the cable or the ink cartridge. I’m left wondering: what could be causing this problem?
A：
Based on your description, there could be a couple of potential issues causing your printer to not respond when printing. Here are some steps you can take to troubleshoot the problem:
1. Check the data cable: Make sure that you are using the original USB cable that came with your printer, as these cables are typically more reliable than third-party options. If you are using a longer cable (3-5 meters), try using a shorter one, as longer cables can sometimes cause connectivity issues. If you are using a network cable, ensure that the crystal head is stable and that there are no issues with the cable itself. Try using a different cable to see if that resolves the issue.
2. Check the print port: Right-click on your printer properties and select “Port.” Make sure that the correct port is selected for your printer. If you are using a USB cable, make sure that you have not selected a network cable port, and vice versa. If you are using a network cable, ensure that you have selected the correct port for your printer.
3. Reinstall the printer driver: Try uninstalling and then reinstalling the printer driver. Once the driver is installed, try printing a test page to see if the issue has been resolved. If the test page prints successfully, restart your computer and try printing again. If the issue persists, it’s possible that the printer service background is turned off or suspended.
Post time: Jun-04-2024
