What should I do if I always receive a message that the printer cartridge tray is jammed?
First, try to determine if the tray is actually jammed. If you find that it is, and the steps below do not resolve the issue, please contact after-sales service for further assistance.
There are numerous reasons why the tray might become stuck. Issues such as a dirty cleaning unit, a malfunctioning word carriage lock, or a faulty light deletion (which might refer to a light sensor issue) can cause problems. Additionally, a guide bar that lacks lubrication could be the issue. It is recommended that you send the printer for repair if you’re unable to resolve the problem on your own.
A dirty grating can cause the pen holder’s lateral movement to be inaccurately positioned. Problems with the cartridge installation can also occur. Check whether there is a foreign body or paper jam at the lower end of the bracket. If the pen holder belt is worn or misaligned, it can result in the pen holder not moving correctly. If these issues, except for paper jams and cartridge installation problems, cannot be resolved by yourself, visit a repair station.
Before adding a printer, first locate the driver for the network printer and install it on your machine. This is because the driver will be needed later. After installing the driver, you can delete the printer you just installed.
Clearing Paper Jams:
Paper jams may cause the cartridge tray to be unable to move.
Revised Paragraph for Clarity:
To clear a paper jam, follow these steps:
1. Turn off the printer and unplug it from the power source.
2. Open the access doors and carefully remove any paper, foreign objects, or debris stuck inside the printer.
3. Check the cartridge area, moving parts, and the output tray for any obstructions and remove them.
4. Once all obstructions are cleared, reassemble the printer and plug it back in.
5. Turn the printer back on and try to use the cartridge tray again to ensure the issue is resolved.
If the problem persists after following these steps, contact HP support or an authorized service provider for further assistance.
Post time: Jun-12-2024
